I am quick to critique a company when they exude poor customer service practices (Every counter girl and boy at any H&M in NYC, I’m looking at you). I just don’t see the reason for it. Is it my fault you ended up hating life working a minimum wage retail job? No. In fact, you should be thanking me for keeping your ass in business. Just a few weeks back, in fact, I visited the Polo outlet in Castle Rock and inquired about a choice vest. However, the only one even resembling anything close to the size I wear was on the mannequin. I asked nicely to try it on. You’d have thought I asked for his firt born for a ritualistic sacrifice. I said, “Forget it, bro. Sorry to bother you at work,” and left. Sounds like I was the a-hole, sure, but, really? That’s your job, brosef.
Anyway, it’s little things like this that make you feel as though companies just don’t care anymore. That is until you’re willing to put yourself out there again and give a company another shot…even if it is for the first time. Enter: Lands’ End Canvas. Having made public my growing tired of shopping J. Crew almost exclusively, I took a chance and ordered a few hefty purchases from L.E.C. I ran the spectrum of items from an oxford to cardigan, and their canvas work bag to a rugby long sleeve. While I was thoroughly impressed with the fit and functionality (you can’t really attest to the “fit” of a bag), I was more taken with the level of customer satisfaction Lands’ End showed me.
Before any of said items even showed up, I get a hand-written card in the mail assuring me that each and every item is 100% guaranteed and if I am unsatisfied, go ahead and send it back. Hand-written. From Lands’ End. Not some fly by night. An established brand. Did they have to send a letter? No. Was it nice? Sure. Would it have been sufficient to send a form letter with relatively the same message? Yeah. Did they do that? No. So as one easily becomes disenchanted, one also becomes as easily reenchanted and dedicated. Not only is each and every item a perfect fit and function, the reach out is the sweet, sweet icing on the cake.
Anyone who knows me, too, knows I like the self-affirmation from time to time, especially after dropping a few red pennies on some choice items. So yeah, I never hesitate to write myself a little note. This is one of dos. I reserve the other for my girl’s eyes only.